CapFeather Edition — CapFeather Global

Innovation

, ,

Could robots in healthcare lead to doctorless hospitals?

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, ,
Could robots in healthcare lead to doctorless hospitals?
, ,

Could robots in healthcare lead to doctorless hospitals?

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, ,

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, ,

Lean CX: How to Differentiate at Low Cost and Least Risk [Book Release]

[3 minute read]

Mac Williams of Pearson Education introduces the latest book from CX strategists Robert Dew, Bill Russell, Cyrus Allen and George Bej: “Lean CX tackles the problem that many CX leaders confront every day - to convert what appears to be almost common sense into business practice and priority. As Drucker said, the real reason for a business to exist is to create and keep customers. So simple, so then why isn’t this simple truth at the very heart of our organisations?” Lean CX is a must-read for customer experience professionals and will be available in April 2021.

, ,
Lean CX: How to Differentiate at Low Cost and Least Risk [Book Release]
, ,

Lean CX: How to Differentiate at Low Cost and Least Risk [Book Release]

[3 minute read]

Mac Williams of Pearson Education introduces the latest book from CX strategists Robert Dew, Bill Russell, Cyrus Allen and George Bej: “Lean CX tackles the problem that many CX leaders confront every day - to convert what appears to be almost common sense into business practice and priority. As Drucker said, the real reason for a business to exist is to create and keep customers. So simple, so then why isn’t this simple truth at the very heart of our organisations?” Lean CX is a must-read for customer experience professionals and will be available in April 2021.

, ,

[3 minute read]

Mac Williams of Pearson Education introduces the latest book from CX strategists Robert Dew, Bill Russell, Cyrus Allen and George Bej: “Lean CX tackles the problem that many CX leaders confront every day - to convert what appears to be almost common sense into business practice and priority. As Drucker said, the real reason for a business to exist is to create and keep customers. So simple, so then why isn’t this simple truth at the very heart of our organisations?” Lean CX is a must-read for customer experience professionals and will be available in April 2021.

Share
,

We need innovation and agility to build back better

[4 minute read]

Jo Causon, CEO of the UK’s Institute of Customer Service, encourages organisations to innovate and ‘build back better’ to create resilience against future shocks.

,
We need innovation and agility to build back better
,

We need innovation and agility to build back better

[4 minute read]

Jo Causon, CEO of the UK’s Institute of Customer Service, encourages organisations to innovate and ‘build back better’ to create resilience against future shocks.

,

[4 minute read]

Jo Causon, CEO of the UK’s Institute of Customer Service, encourages organisations to innovate and ‘build back better’ to create resilience against future shocks.

Share
, ,

Would you trust a robot surgeon?

[3 minute read 3 minute video ]

In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic.

, ,
Would you trust a robot surgeon?
, ,

Would you trust a robot surgeon?

[3 minute read 3 minute video ]

In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic.

, ,

[3 minute read 3 minute video ]

In a relatively short period of time health treatment may look more like something we’re used to seeing in science fiction movies, not our local clinic.

Share
, ,

Direct to consumer marketing is cutting through in FMCG

[7 minute read]

Companies in the FMCG space are looking at how to deal directly with customers because traditional retail options are not available right now. Building relationships direct from the manufacturer to customer requires rethinking both marketing communications and channel portfolio to get cut through.

, ,
Direct to consumer marketing is cutting through in FMCG
, ,

Direct to consumer marketing is cutting through in FMCG

[7 minute read]

Companies in the FMCG space are looking at how to deal directly with customers because traditional retail options are not available right now. Building relationships direct from the manufacturer to customer requires rethinking both marketing communications and channel portfolio to get cut through.

, ,

[7 minute read]

Companies in the FMCG space are looking at how to deal directly with customers because traditional retail options are not available right now. Building relationships direct from the manufacturer to customer requires rethinking both marketing communications and channel portfolio to get cut through.

Share
, ,

Digital diagnosis - intelligent machines do a better job than humans

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, ,
Digital diagnosis - intelligent machines do a better job than humans
, ,

Digital diagnosis - intelligent machines do a better job than humans

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, ,

[5 minute read ]

In this article CapFeather’s Anjali Jaiprakash, with Ross Crawford and Jonathan Roberts, explore how automation and robotics will disrupt the specialist field of medical diagnostics.

, , ,

Is your recovery mindset counter-intuitive?

[8 minute read]

The global pandemic has pushed the world into economic recession. But the news is not as bad as you think. Some sectors are already in recovery. This article describes the contrarian mindset your executive needs to have right now if your organisation will emerge to be successful in the brave new world coming now.

, , ,
Is your recovery mindset counter-intuitive?
, , ,

Is your recovery mindset counter-intuitive?

[8 minute read]

The global pandemic has pushed the world into economic recession. But the news is not as bad as you think. Some sectors are already in recovery. This article describes the contrarian mindset your executive needs to have right now if your organisation will emerge to be successful in the brave new world coming now.

, , ,

[8 minute read]

The global pandemic has pushed the world into economic recession. But the news is not as bad as you think. Some sectors are already in recovery. This article describes the contrarian mindset your executive needs to have right now if your organisation will emerge to be successful in the brave new world coming now.

Share
, , , ,

Your road to anywhere starts here and now

[4 minute read + 4 minute really cool 1980s video clip]

This week Qantas announced the fastest sell out in history of one of its flights. The destination? The same place as where the flight took off from. If you ever needed proof people buy things for a whole lot of reasons not making rational sense, now you have it. The implications for your customer value proposition are intriguing.

, , , ,
Your road to anywhere starts here and now
, , , ,

Your road to anywhere starts here and now

[4 minute read + 4 minute really cool 1980s video clip]

This week Qantas announced the fastest sell out in history of one of its flights. The destination? The same place as where the flight took off from. If you ever needed proof people buy things for a whole lot of reasons not making rational sense, now you have it. The implications for your customer value proposition are intriguing.

, , , ,

[4 minute read + 4 minute really cool 1980s video clip]

This week Qantas announced the fastest sell out in history of one of its flights. The destination? The same place as where the flight took off from. If you ever needed proof people buy things for a whole lot of reasons not making rational sense, now you have it. The implications for your customer value proposition are intriguing.

Share
, ,

Automation: How a One-Armed Robot Bricklayer is Disrupting the Building Industry

[4 minute read 1.3 minute video ]

Automation will impact so many aspects of our personal and professional lives. In this Edition we look at how an age old trade - brick laying - is about to be disrupted through the application of advanced robotics.

, ,
Automation: How a One-Armed Robot Bricklayer is Disrupting the Building Industry
, ,

Automation: How a One-Armed Robot Bricklayer is Disrupting the Building Industry

[4 minute read 1.3 minute video ]

Automation will impact so many aspects of our personal and professional lives. In this Edition we look at how an age old trade - brick laying - is about to be disrupted through the application of advanced robotics.

, ,

[4 minute read 1.3 minute video ]

Automation will impact so many aspects of our personal and professional lives. In this Edition we look at how an age old trade - brick laying - is about to be disrupted through the application of advanced robotics.

Share
, , ,

Snapchat Transcends the Virtual World to Create More Customer Value

[4 minute read 6 minute video ]

Snapchat is a stand out in the world of social media. It has captured the attention of Gen Z like no other app. According to Oberlo, Snapchat’s success is formidable. It is the second most used mobile app in the world with more than 220 million users. Half of 15-25 year olds are engaged. Many of them are highly engaged - 63% log on daily and the company claims they open the camera in the app 20 times a day.

, , ,
Snapchat Transcends the Virtual World to Create More Customer Value
, , ,

Snapchat Transcends the Virtual World to Create More Customer Value

[4 minute read 6 minute video ]

Snapchat is a stand out in the world of social media. It has captured the attention of Gen Z like no other app. According to Oberlo, Snapchat’s success is formidable. It is the second most used mobile app in the world with more than 220 million users. Half of 15-25 year olds are engaged. Many of them are highly engaged - 63% log on daily and the company claims they open the camera in the app 20 times a day.

, , ,

[4 minute read 6 minute video ]

Snapchat is a stand out in the world of social media. It has captured the attention of Gen Z like no other app. According to Oberlo, Snapchat’s success is formidable. It is the second most used mobile app in the world with more than 220 million users. Half of 15-25 year olds are engaged. Many of them are highly engaged - 63% log on daily and the company claims they open the camera in the app 20 times a day.

Share
, ,

Automation: Robot Chefs - Coming To A Kitchen Near You

[4.5 minute read 3.5 minute video ]

Automation will impact so many aspects of our personal and professional lives. Each edition we will showcase an examples of Automation and discuss the implications for customer strategy and our individual experiences.

, ,
Automation: Robot Chefs - Coming To A Kitchen Near You
, ,

Automation: Robot Chefs - Coming To A Kitchen Near You

[4.5 minute read 3.5 minute video ]

Automation will impact so many aspects of our personal and professional lives. Each edition we will showcase an examples of Automation and discuss the implications for customer strategy and our individual experiences.

, ,

[4.5 minute read 3.5 minute video ]

Automation will impact so many aspects of our personal and professional lives. Each edition we will showcase an examples of Automation and discuss the implications for customer strategy and our individual experiences.

, , ,

Real Revenue Recovery Right Now (Part 4)

[4 minute read] VALUE REPLACEMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,
Real Revenue Recovery Right Now (Part 4)
, , ,

Real Revenue Recovery Right Now (Part 4)

[4 minute read] VALUE REPLACEMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,

[4 minute read] VALUE REPLACEMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

Share
, , ,

Real Revenue Recovery Right Now (Part 3)

[6 minute read] ASSET REDEPLOYMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,
Real Revenue Recovery Right Now (Part 3)
, , ,

Real Revenue Recovery Right Now (Part 3)

[6 minute read] ASSET REDEPLOYMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,

[6 minute read] ASSET REDEPLOYMENT

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

Share
, , ,

Real Revenue Recovery Right Now (Part 2)

[4 minute read] FULFILMENT REORGANISATION

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,
Real Revenue Recovery Right Now (Part 2)
, , ,

Real Revenue Recovery Right Now (Part 2)

[4 minute read] FULFILMENT REORGANISATION

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

, , ,

[4 minute read] FULFILMENT REORGANISATION

How is your organisation reacting to the global pandemic? Are you treating is as a threat or an opportunity to succeed? This series of 4 posts outlines the 4R’s of Revenue Recovery, or how to flip from ‘going to hell in a handbasket’ to ‘going to heaven in a heartbeat’.

Share